Our new pricing model is designed to offer you greater flexibility and transparency in understanding the cost of your web, app, graphic design project upfront. Instead of a standardized rate, the pricing will be customized according to the scope and complexity of each project. Rest assured, we remain dedicated to delivering the same level of quality and excellence you have come to expect from us.

Additionally, to streamline the workflow and ensure timely project initiation, we will be requiring a retainer or half payment before commencing any work. This practice will enable us to allocate resources efficiently and prioritize your projects promptly. The remaining balance will be invoiced upon project completion, as per our usual process.

Our expedited work rates are designed to reflect the additional resources, extended hours, and dedicated attention that goes into ensuring your project is delivered promptly. The rates vary depending on the scope of the project, the turnaround time required, and the specific services involved.

To provide you with accurate information tailored to your needs, I kindly request that you share the details of the project requiring expedited work. This will allow us to offer you a customized quote and outline the benefits of choosing this option.

Yapmedia will be implementing a new policy concerning past due invoices. As part of our commitment to maintaining efficient and streamlined operations, we are introducing late fees for overdue payments.

Late fees will be applied to invoices that remain unpaid beyond their due date. This step is essential to encourage timely payments and ensure that we can continue to deliver the highest level of service to all our clients.

We kindly request that you review your outstanding invoices and take necessary actions to settle any pending payments before the new policy takes effect. By proactively addressing any overdue invoices, you can avoid incurring late fees and maintain a positive working relationship with our company.

I kindly request that moving forward, we primarily use email as our primary mode of communication. Utilizing email allows us to keep a clear and organized record of our discussions, ensuring that nothing gets overlooked or lost. Moreover, it enables me to respond to your queries in a more thoughtful and detailed manner. Phone calls are welcomed during normal business hours.

I want to emphasize that I highly value a healthy work-life balance for both of us. Therefore, I would appreciate it if any non-urgent matters are communicated during regular business hours. If you need to reach me urgently, please feel free to email, and I will do my best to respond promptly.

To ensure we are on the same page, my regular business hours are:

• Monday – Thursday 8am – 4:30 pm PST
• Fridays 8am – 1pm PST

I would be grateful if you could respect this timeframe when reaching out. If planned in advance for work to be done during off time, that could be arranged for those longer projects that will require nights and weekends.

Lastly, please note that I prefer not to receive calls or texts on weekends or outside of regular business hours, unless it’s an emergency. If something requires immediate attention during such times, an email would be the best way to notify me, and I will address it as soon as possible.

We understand that timely delivery is essential for your projects, and we want to provide you with a clear understanding of our turnaround time. Our team is committed to delivering high-quality work that meets your expectations. However, we believe in the importance of setting realistic expectations to ensure both the quality of our work and your satisfaction.

Based on our current workload and the complexity of your project, our estimated turnaround time is approximately 1-2 business days. Please note that this is an estimate and may vary based on unforeseen circumstances. Rest assured, we are dedicated to keeping you updated on the progress of your project.

If you have any urgent deadlines or specific requirements, please let us know as soon as possible. We will do our best to accommodate your needs and provide you with exceptional service.

Whether you have questions, updates, or simply want to discuss the progress of our current project, I’d like to extend an invitation to schedule a meeting at your convenience. Your input is invaluable to us, and we want to ensure that you have the opportunity to engage in discussions that matter most to you.

To schedule a meeting, you can follow these steps:

1. Visit our online scheduling portal (also attached to email signatures): calendly.com/yapmedia/meeting
2. Select a date and time that works best for you.
3. Enter required details.
4. Click “Schedule Event,” and you’ll receive a confirmation email with the meeting details.

If you have any preferences regarding the meeting format (in-person, virtual, or phone call), please let us know, and we’ll be happy to accommodate your needs.